Refund policy

Return & Refund Policy

Our Commitment At Downhole Direct Supply, we stand behind the parts we sell. If something isn't right, we'll work with you to make it right.

Standard Returns We accept returns on unused, uninstalled stock items within 30 days of the delivery date. To be eligible for a return:

• The part must be in its original, unused condition
• The part must not have been installed or run through equipment
• Original packaging is preferred

A 15% restocking fee applies to all returned items. Return shipping costs are the responsibility of the customer unless the return is due to our error.

Special Orders Special orders are final sale and non-returnable. Because special order parts are sourced specifically for your order, we are unable to accept returns or issue refunds once the order has been placed with our supplier. We will clearly identify special order items before purchase.

Defective or Incorrect Parts If you receive a defective part or we shipped the wrong item, contact us within 7 days of delivery and we will arrange an exchange or full refund at no cost to you.

Cancellations

• Stock orders may be cancelled at no charge before shipment. Once shipped, the return policy applies.
• Special orders cannot be cancelled once placed with our supplier.

How to Initiate a Return Contact us before sending any items back:

📞 941-899-3465 ✉️ parts@downholedirectsupply.com 📍 North Port, FL

We will provide return instructions and a return authorization number. Items sent back without prior authorization may not be accepted.

Refunds Approved refunds are processed within 5–7 business days of receiving the returned item and will be issued to the original payment method.